Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (704)889-4393 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Posted: May 31, 2018 | Effective: May 31, 2018

Thanks for visiting Tyndall Furniture & Mattress online! Here we describe how we collect, use and handle your information when you use our website, tools and services ("Services").

What & Why:

We collect and use the following information to provide, improve and protect our Services:

Accout. We collect, and associate with your account, information like your name, email address, phone number, physical address, and account activity. Some of our services let you access your accounts and your information with other service providers

Services. Our Services are designed to make it simple for you to design and create your own mock-ups on our room planner and furniture customizing tool. Customers can store their designs through their online account. It may be communicated to our web developer if there is a request to review an error.

Usage. We collect information related to how you use the design services tools, including actions you take in your account. This helps us to make sure that our design tools are working properly.

Forms. We collect information submitted through our customer care forms for a temporary period. This data is submitted through our website to respective customer care departments and then is stored in their business email accounts for a temporary period. Business-wide, we delete these emails and information as soon as the request is addressed by email communication or by phone. In some in depth customer care cases, customer data may be stored for many months while the issue is being resolved. Generally, this data is stored for only a matter of days. Form data stored on the back-end of our website is reviewed and deleted weekly.

Email Subscription Form We collect information submitted through our email subscription forms and store it in our account through MailChimp.com. No information stored here is ever shared. It is only stored and used to communicate through email marketing. At any time you can remove yourself from the email marketing list by unsubscribing or updating your account settings.

Cookies and other technologies We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. If our systems receive a DNT:1 signal from your browser, we'll respond to that signal as outlined here.

We also use Google Analytics to collect information from and about the devices you use to access the design services tools. This includes things like the type of browser and device you use. This information is not associated with an IP address or your name or any personal information.

With Whom:

We may share information, as discussed below, but we won't sell it to advertisers or other third parties.

Others working for Tyndall Furniture & Mattress. Tyndall Furniture & Mattress uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we'll remain responsible for their handling of your information per our instructions. Third parties may include our web hosting service, IT consultant, our SEO consultant and our digital marketing company.

Law & Order We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of TyndallFurniture.com or our users; or (d) protect Tyndall Furniture & Mattress’s property rights.

Stewardship of your data is critical to us and a responsibility that we embrace. We believe that our users' data should receive the same legal protections regardless of whether it's stored on our services or on their home computer's hard drive. We'll abide by the following Government Request Principles when receiving, scrutinizing and responding to government requests (including national security requests) for our users' data:

Be transparent, Fight blanket requests, Protect all users and Provide trusted services.

How:

Security: Our website platform has a team dedicated to keeping your information secure and testing for vulnerabilities. The template associated with our website is updated regularly to continuously improve the quality of the services offered.

Retention: We'll retain information you store on our Account for as long as we need it to provide you the Account. If you delete your account, we'll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. You can access your personal information by logging into your Tyndall Furniture & Mattress account.

Where: To provide you with an account on TyndallFurniture.com, we may store, process and transmit information in the United States at our brick and mortar store locations as well as our web hosting site's headquarters. Information may also be stored locally on the devices you use to access your account.

Changes: If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Contact

Have questions or concerns about Tyndall Furniture & Mattress our Services and privacy? Contact us at marketing@tyndallfurniture.com.