Questions? Contact our Delivery Coordinator:
Zo Southern, Delivery Coordinator
Phone: (803) 802-7710 Ext. 3223 or Ext. 3500
Local White Glove Delivery Service
Tyndall Furniture & Mattress is passionate about providing our clients with a high quality experience from the first time they lean back on their new sofa to the time we delivery it to your home. Our timely, courteous and efficient delivery team is one of the most highly complimented departments at Tyndall Furniture & Mattress for a reason.
We understand that a successful delivery is critical to our clients. Our 'White Glove' Delivery Team is experienced and well trained. They will arrive in a timely manner, carefully unload and inspect your furniture or mattress to ensure that it is the quality that you anticipated. Our team will carefully handle, set-up and properly place each piece of furniture in the room of your choice and they will remove any debris from the delivery experience. Please note that due to insurance limitations, our delivery team can not move any of your pre-existing furniture.
Sign up for our email blast to make sure that you are the first to know when we run a special promotion for FREE local delivery. These events happen regularly throughout the year for free furniture delivery. More often, we run special promotions for FREE Mattress Delivery for Tyndall Pedic Mattresses, Tempur-Pedic Mattresses, Sealy Mattresses and Stearns and Foster Mattresses. Restrictions apply. You will need to consult the fine print or see store for details during these special promotional periods. Check the sale page on our website to see if we are running any special promotions currently.
Nationwide Furniture Shipping
To accommodate our clients located outside of the greater Charlotte area, we are happy to provide 'White Glove' Delivery Service directly to your home or office anywhere in the USA. Arrangements for this special delivery can be made when you purchase your new furniture or mattress. Please contact us or schedule an in-store consultation for more furniture shipping information. For special delivery scheduling contact our Office Admin, Sharon at sharon@TyndallFurniture.com or call (803) 802-7710 x3229.
We take pride in exceeding expectations for your delivery experience. If you have any questions or concerns about your delivery scheduling, please contact our Delivery Coordinator, Zo Southern directly. Zo has many years of experience in customer service and delivery scheduling in the furniture industry. Passionate about customer experience, Zo will do his best to accommodate our valuable customers as quickly and efficiently as possible. You can reach Zo at (803) 802-7710 ext. 3223 or ext. 3500
Delivery Policy Terms & Conditions
Our delivery service includes the delivery and set-up of your newly purchased merchandise from Tyndall Furniture & Mattress. If you elect, it will also include the removal of your old mattress.
Our delivery team will communicate with you to schedule the delivery of your newly purchased merchandise. Once the date is confirmed, a three hour delivery window will provided the day before the approved, scheduled delivery date. A $79.00 cancellation fee will apply if you are unable to accept a scheduled delivery once your window has been confirmed.
- OUR DELIVERY DRIVERS ARE NOT PERMITTED TO MOVE EXISTING FURNITURE WHEN THEY ARRIVE AT YOUR HOME TO DELIVER NEW FURNITURE. Please arrange to have the necessary furniture moved before the drivers arrive.
- Measure the interior room space(s), stairway(s), hallway(s) and doorway opening(s) to be sure that your new furniture or mattress will fit. If you expect the delivery to be challenging, please notify us in advance by calling (80) 802-7710 x3223.
- Make sure the exterior pathways and areas receiving furniture are free from all obstructions.
- Make sure that your driveway is cleared of any parked vehicles or obstructions that could precent our box truck from approaching your delivery address.
If you feel there will be complications that could impact the delivery process, it is important that you call (803) 802-7710 x3223 in advance so that our team can prepare for the situation accordingly.
It is the client's responsibility to know the size and weight of the incoming furniture to guarantee that it will fit in the designated room as well as through doorways, stairwells, hallways, etc. If you expect that your delivery will be challenging and you would like to attempt the delivery anyways, you must request a waiver from our delivery drivers stating that you release Tyndall Furniture & Mattress of any damages that may occur during the delivery attempt.
Our delivery men will set up all beds, attach headboards to frames and mount mirrors to dressers if supports are purchased/ included with the order. If a wall unit, entertainment center or cabinet is placed on carpeting, the delivery team will level the unit. This piece may settle into the carpet overtime and may need slight adjustment in the future. In order to assist, our delivery team will educate you on how to adjust the unit.
Upon delivery, please thoroughly inspect your furniture and/or mattress. Verify that the order is correct. In order to complete the delivery process, you will be required to sign a form stating that you approve of the condition of your merchandise after it has been placed in your home.
Testimonials About The Tyndall White Glove Delivery Team
With a passion for treating our customers with the same respect that we would our own friends and family, we have made a great reputation for ourselves in the community. We strive to meet the Tyndall 'Gold Standard' of integrity in quality and service. If you would like to share your experience and leave a testimonial to appear on our website, please contact Mari Tabory Mifflin, our Marketing Manager at email@example.com.
"They were very patient and really went above and beyond what a standard delivery person would do."
The delivery men did a superb job on the delivery of our new mattress. They were patient and helpful throughout the process. They arrived on time and helped me removed the old mattress and they carried in the new one and the new box spring carefully. There was some trouble with the box spring that we ordered being too high, so the delivery men called Tyndall's and made arrangements to have a new one ordered for me and then they packed up the one that was too high and carried it back out. The entire time they were extremely courteous with yes sir and no sir's. They were very patient and really went above and beyond what a standard delivery person would do. They truly represented Tyndall's name in a respectful way. What a fantastic experience!!
"Our delivery was great! ...We could not have asked for a better crew!"
-Donna & Donald
Our delivery was great! We received phone calls and updates prior to delivery. The gentlemen were actually early. The driver didn't attempt to come up my driveway, unlike other delivery driver's who have damaged my driveway due to the slope of it. They both came up and introduced themselves and surveyed the house and bedroom. We had everything moved and out of the way for them, in order to help them out and hopefully help them get home to their families quicker on a Saturday. Both gentlemen were very polite, courteous and professional. After they set up the bed, the lead gentlemen went over everything with us and he was the one to point out about the mattress being shorter than the adjustable bed frame. He took pictures and said he was going to see if there was anything that could be done. We could not have asked for a better crew!
"Tyndall's delivery men were very polite, kind and considerate."
Tyndall's delivery men were very polite and kind. They were especially considerate of our hallway and our entry table. They were cautious and respectful of our things.
"The delivery experience was as pleasant as the purchasing experience."
My furniture arrived today and the delivery experience was as pleasant as the purchasing experience. I love my new Vaughn-Bassett bedroom. The knowledge, care and patience of your staff is a relief compared to the "chain" stores in the Charlotte area. I'll be back!
“Delivery guys were excellent!!!!!"
Delivery guys were excellent!!!! It was not easy getting a large couch in a studio apartment!!
“Awesome delivery people!"
Awesome delivery people! Reggie and Drew are the best in the world! Thank you very much!
“Very polite, very professional and very helpful."
The two men that delivered my chair were very polite, very professional and very helpful when I needed to move a couple of things that were interfering with them being able to get it through the door. I commend them very highly.
"My wife was impressed with the delivery men who were very professional."
My wife and I received our mattress last Friday and I never thought that a bed could make that much difference. The Tyndall Pedic mattress we purchased is wonderful and is truly worth the cost. My wife was impressed with the delivery men who were very professional. It was great dealing with Don as well at the store. The purchasing experience was good all around and we are very pleased we decided to try out Tyndall after hearing the commercials on WBT. However, one warning, if you try this bed you will buy it, so be prepared!!
“The delivery men were very polite and delivered when scheduled, even with snow!!"
We purchased a Flexsteel® sofa from Steve Clayton on February 6th and it was delivered on February 13th. The buying experience was most pleasant. Steve made himself available for questions but never got in our way or pushed us in any direction (the way we like to be treated). The delivery men were very polite and delivered when scheduled, even with snow!! We have a Tyndall Pedic© mattress and having liked it immediately, thought of Tyndall for the purchase of a sofa, particularly Flexsteel.
“I am extremely pleased with the service from the two delivery men who came out."
I am extremely pleased with the service from the two delivery men who came out. They were very kind and respectful of my home. I feel like they represented your company well and it made my whole experience from beginning to end with Tyndall Furniture & Mattress very pleasant. Thank you!