Need To File A Warranty Claim?
If you need assistance with filing a warranty claim or a claim for accidental damages, please contact our Warranty Support Department. Our dedicated management team will advocate for you and help the process run smoothly. We are proud to be the only furniture and mattress company in the greater Charlotte area with a dedicated warranty support department. We are dedicated to improving your customer experience.
Mike Byrd, Warranty Support Manager
Phone: (803) 802-7710 x3244
Office Hours: M-F 6AM - 3PM
Located at: 9741 Harrisburg Rd., Fort Mill, SC 29707
Warranty Support Department
Beginning in October 2018, we instituted a New Warranty Support Department that will be dedicated, full time, to advocating for our customers with their warranty related claims. Heading up this department will be the new Warranty Support Manager, Mike Byrd. Mike is well acquainted with customer support and has been working as an interim Customer Support Manager for several months. Before that, Mike was our Warehouse and Dispatch Manager. He is familiar with all aspects of the furniture and mattress industry and he is well qualified to work as your advocate!
We understand that making a warranty claim can be a frustrating process and it is our goal to improve the experience. We are proud to be the first furniture store in Charlotte with a dedicated Warranty Support Manager. This department is dedicated to assisting you with filing furniture and mattress claims with your vendor. They can also point you in the right direction to assist you with filing an accidental warranty claim through your MEGA Extended Protection Plan. Dedicating a full department to warranty support allows us to closely monitor repeat claims and take action with the vendor. This will encourage these brands to make improvements during the manufacturing process and will in turn improve the customer experience down the line for our customers.
This department will also take on a roll of education to help fully train our sales consultants to assist with customer concerns about their warranty. We hope that you don't find yourself in the position where you need to make a warranty claim, but if you do, please be assured that you are in the best hands.
In a sea of competition with new stores popping up daily, there is a reason that Tyndall Furniture & Mattress has remained the largest, most successful family owned and operated furniture and mattress business in the greater Charlotte area. The reason is simple; we care. We are your neighbors and members of your community. We take pride in the quality of products that you use to furnish your home. Our new Warranty Support Department is another testament to our passion; providing our customers with 5 star quality, support and selection.
To learn more about our warranties, visit the warranty information page of our site, Click Here.