Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (704)889-4393 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

We’re open with updated store hours & safety precautions. LEARN MORE

Warranty Support Department

Beginning in October 2018, we instituted a New Warranty Support Department that will be dedicated, full time, to advocating for our customers with their warranty related claims. We understand that making a warranty claim can be a frustrating process and it is our goal to improve the experience. We are proud to be the first furniture store in Charlotte with a dedicated Warranty Support Manager.

This department is dedicated to assisting you with filing furniture and mattress claims with your vendor. They can also point you in the right direction to assist you with filing an accidental warranty claim through your MEGA Extended Protection Plan. Dedicating a full department to warranty support allows us to closely monitor repeat claims and take action with the vendor. This will encourage these brands to make improvements during the manufacturing process and will in turn improve the customer experience down the line for our customers.

This department also has taken on a roll of education to help fully train our sales consultants to assist with customer concerns about their warranty. We hope that you don't find yourself in the position where you need to make a warranty claim, but if you do, please be assured that you are in the best hands.

We Care

In a sea of competition with new stores popping up daily, there is a reason that Tyndall Furniture & Mattress has remained the largest, most successful family owned and operated furniture and mattress business in the greater Charlotte area. The reason is simple; we care. We are your neighbors and members of your community. We take pride in the quality of products that you use to furnish your home. Our new Warranty Support Department is another testament to our passion; providing our customers with 5 star quality, support and selection.

To learn more about our warranties, visit the warranty information page of our site, Click Here.


Submit a Warranty Claim

If you need assistance with filing a warranty claim or a claim for accidental damages, please submit a form to contact our warranty support manager. Our dedicated team will advocate for you to help the process run smoothly. We are proud to be the only furniture and mattress company in the greater Charlotte area with a dedicated warranty support department.

Before you submit your claim, take photos of the damages in case they are requested by the Warranty Manager.

Thank you. Your message has been sent!


Follow Up On An Existing Claim

If you are following up on an existing claim, you can reach our warranty support manager by emailing support@tyndallfurniture.com or calling 803-802-7710 x3244.

How To File a Claim for Accidental Damages

Before you begin the process, make sure that you know the NAME, PHONE NUMBER & ADDRESS that appear on the original sales order form when you purchased your LIFE PROOF Protection Plan from Tyndall Furniture & Mattress. This information is located on your original certificate of purchase.

Call: (800) 546-2109 or Visit: my.safeware.com/lifeproof

*WEBSITE INSTRUCTIONS: Select ‘FILE A CLAIM’, fill out the required information and follow the steps presented. Individual incidents must be filed separately. Explain the accidental damage(s) from the incident. Photos may be required. If you are filing over the phone, a representative will instruct you how the situation will be handled. They may need to submit your claim for approval which will require some time for a response. If you are filing through the website, a representative will contact you with a response within 7-10 business days. In most cases, the Safeware® representative will make arrangements for a third party furniture repair company to evaluate the claim. Please be diligent in scheduling your appointment to help the process move along quickly.

For additional information regarding your Product Protection Plan and what it covers, Click Here.