Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (704)889-4393 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Furniture & Casegoods Manufacturer Warranties

Our team of dedicated service representatives is here to assist you with your warranty related issue and advocate for you. We will assist you in better understanding the terms of your manufacturer warranty to determine if you are eligible to file a claim for your specific issue. If eligible, we will assist in filing the claim and executing the resolution from the manufacturer.

Length and terms of warranty vary per manufacturer. To view and download manufacturer warranty files as PDF documents, click below.

Tyndall Furniture & Mattress is not responsible for any delivery charges associated with warranty claims.


MEGA Protect Administered by Safeware Furniture Product Protection Plan:

As a protection, we encourage customers to purchase a supplemental warranty plan from SafeWare® called MEGA Product Protection. Tyndall Furniture & Mattress offers the option to redeem your un-used MEGA Product Protection Certificate for a 100% refund in the form of a store credit after five years.

HOW TO FILE A CLAIM FOR ACCIDENTAL DAMAGES:

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Before you begin the process, make sure that you know the NAME, PHONE NUMBER & ADDRESS that appear on the original sales order form when you purchased your MEGA Protection Plan from Tyndall Furniture & Mattress. This information is located on your original certificate of purchase.

CALL: (800)546-2109 OR VISIT: WWW.SAFEWARE.COM

Website Instructions:

Select ‘FILE A CLAIM’, fill our the required information and follow the steps presented. A representative will contact you with a response within 7-10 business days. After you have submitted your claim, a representative will instruct you how the situation will be handled. They may need to submit your claim for approval which will require some time for a response.

In most cases, the Safeware® representative will make arrangements for a third party furniture repair company to evaluate the claim. Please be diligent in scheduling your appointment to help the process move along quickly. Tyndall Furniture & Mattress is not responsible for any delivery charges associated with warranty claims.

Remember: You are eligible to receive back 100% of the protection plan amount towards a future purchase at Tyndall Furniture & Mattress, provided no claims are made during the life of the contract.

Basic Coverage Benefits Include: Full Parts, Full Labor, No Deductible - 3 or 5 Year Plans.

Upholstery & Leather:

  • All Stains (*Single Incident)
  • Accidental Damage (*Single Incident) Rips, Tears, & Burns
  • Mechanical Failure (Reclining Mechanisms)
  • Electrical Failure
  • Power Surge Protection
  • Frame Breakage

Wood Furniture:

  • Accidental bending or breaking of structural metal components
  • Scratches, gouges, breakage, dents or chips that expose the substrate
  • Liquid Rings
  • Burn or Heat Marks
  • Breakage or loss of silvering in mirrors
  • Cracking, peeling, or lifting of finish or veneers

ZIPs Coverage. Up to $50 per seat cushion total coverage for the term of the plan on any of the following:

  • Seam stitching that comes loose on seat cushions
  • Damage to seat cushions on zippers
  • Loss of seat cushion foam core resiliency in excess of 20%

PET Damage Coverage. For domestic household pets, coverage includes (but is not limited to) protection for the following:

  • Biting
  • Chewing
  • Scratching

*Single incident coverage is defined as any damages or stain that is accidental in nature that is caused by a specific event. This does NOT mean that this plan is restricted to a one-time claim. Each event must be reported individually.

Please see full terms and conditions for details on your plan. For a full copy of your terms and conditions contact Safeware at (800)546-2109.

What Is Covered:

For fabric, leather, and vinyl upholstery all accidental stains including, but not limited to, those caused by:

  • Food and beverage
  • Nail polish and nail polish remover stains or damage
  • Human and pet bodily fluid stains
  • Ink and marking pen stains
  • Candle Wax
  • Dye transfer
  • Bleach

Accidental Damage (Single Incident Coverage):

  • Punctures, rips, tears, and burns
  • Pet damage
  • Breakage of frames, springs, sleeper, and reclining mechanisms, heating and vibrating elements caused by a specific incident.

For case goods, wood, and other hard surface furniture, all accidental stains including, but not limited to, those caused by:

  • Food and beverages
  • Human and pet bodily fluids
  • Ink and marking pen stains
  • Candle Wax
  • Dye transfer
  • Bleach

Manufacturer Defects. Coverage for manufacturer defects begins after one of the following:

  • From the date you purchased the covered product
  • Separation of frame components
  • Structural defects to frames, warping, and frame breakage/cracking
  • Lifting of veneers and laminate finishes
  • Loss of silvering to mirrors
  • Failure of integral electrical components, such as massagers and heaters
  • Failure of mechanisms, motors, hydraulics, and lifts

What is Not Covered:

  • Normal wear and tear that occurs over the course of normal use
  • Fabric breakdown over an extended period of time occurring during the course of normal use
  • The cracking and peeling of bonded, faux, or synthetic leathers
  • Multiple claims submitted at one time. Each claim must be reported individually
  • Soiling accumulation of stains as a result of body oils or dirt build-up over an extended period of time, including fading caused by medicines or body chemicals
  • Manufacturer’s defects occurring during the 12 month manufacturer’s warranty period
  • Damage caused by mishandling, abuse, or occurring during transit or while in storage
  • Damage or stains caused by a third party contractor, such as painters, movers, construction crews, etc.
  • Service where no problems can be found, such as noises/squeaks or customer dissatisfaction with product performance such as comfort
  • Breakdowns or damage as a result of exposure to weather, sun fading, extreme conditions, or pests or infestations
  • Damage that would be covered by homeowner’s or renter’s insurance, such as fire, theft, flood, lightning, smoke damage, acts of God, earthquake, war, etc.
  • Damage occurred while item(s) are used in a commercial or rental setting
  • Any pre-existing condition or damage that occurred prior to delivery of the items
  • Fine scratches or surface level marks that do not expose the substrate

* For a full list of items not covered, please reference the terms and conditions.

Terms & Conditions for MEGA Product Protection Reimbursement

The original certificate can be redeemed after five years. You will receive 100% of the protection plan amount provided no claims are made during the life of the contract. Must be redeemed within 120 days of contract expiration. Tyndall Furniture & Mattress is not responsible for lost or stolen MPP certificates.

  • Your new purchase must be at least equal to triple the amount of your warranty plan price.
  • Must be redeemed after five years.
  • Only one certificate can be issued per furniture protection plan.
  • Original certificate required. No photocopies or duplicates.
  • Certificate good toward any regular priced merchandise.
  • Not valid with any other offer(s).
  • No cash value.
See Summary of Terms & Conditions

Peace of Mind Guarantee

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Your mattress shopping experience should be as comfortable as the mattress you purchase. Tyndall Furniture & Mattress is committed to fitting you in the mattress best suited to meet your needs and give your body proper support.

The Peace of Mind Guarantee is for mattress purchases only. In the event that you are unable to comfortably adjust to the support of your new mattress within the first 60 days from the original purchase, Tyndall Furniture & Mattress will help you make a one-time re-selection to a new mattress. We ask that you sleep on the mattress for a minimum of 30 nights to allow your body to fully adjust.

* Offer valid only on mattresses and excludes mattress and pillow protectors, pillows and adjustable bases. There are no exchanges on special order mattresses, floor model or closeouts.

* To protect your mattress against stains, which will void your manufacturer warranty, we highly recommend using a stain resistant/ waterproof mattress protector.

* Guarantee and warranty are void if the mattress is soiled, ripped, torn, or the mattress is missing it’s law label. Proper center support with leg to floor attachments is required on queen and king mattress sets.

* The federal law label must still be attached to the mattress. Missing law tag voids the warranty. A copy of the sale invoice will be required for the exchange.

* If a greater value mattress is selected, it will require that you pay the different. If a lesser value mattress is selected, the difference will not be refunded or credited.

* Limit one mattress comfort guarantee exchange per customer. Must be completed within 90 days of delivery.

* Re-selection charges will be applied to mattress guarantee exchange (starting at $149).

* Power Bases may not be returned or exchanged. Foundations can be exchanged within 7 days.

Comfort guarantee re-selections are done by appointment only. Schedule with our customer support at support@tyndallfurniture.com.


Tempur-Pedic® & Sealy® Mattress Manufacturer Warranties:

Our team of dedicated service representatives is here to assist you with your warranty related issue and advocate for you. We will assist you in better understanding the terms of your manufacturer warranty to determine if you are eligible to file a claim for your specific issue. If eligible, we will assist in filing the claim and executing the resolution from the manufacturer.

Tyndall Furniture & Mattress and Tyndall Pedic Mattress are not responsible for any delivery charges associated with warranty claims.


Tyndall Pedic Health Solutions - Mattress Warranty

Caring for Your TYNDALL PEDIC© Mattress:

  • Use an appropriate frame and center support. These forms of support have been approved by our manufacturer and tested in our sleep centers.
  • Allow your mattress to air out, and wash all of your bedding before sleeping on it.
  • Rotate your mattress every month to two months. While you never need to flip your mattress, rotating if head-to-toe will prevent severe body impressions.
  • Purchase a new foundation when purchasing a new mattress. When a Tyndall Pedic Mattress is paired with a Tyndall Pedic Foundation, our mattresses are far less likely to experience sagging.
  • Keep your bedding clean. In the event that you make a warranty claim, the bedding must be in sanitary conditions for our technicians to handle it.
  • DO NOT allow the mattress to get wet. Any moisture may damage upholstery causing materials to compress. If a spill occurs, dry promptly and remove any wet bedding. We recommend that you protect your mattress with a water-proof mattress protector.
  • Use a mattress protector. Stains and external tears are not covered under this warranty. If your mattress is damaged, the warranty may be void.
  • DO NOT use cleaning fluids or chemicals on your mattress. These chemicals will damage the upholstery and internal materials.
  • DO NOT smoke in bed or near the mattress. Keep in mind that stains and burns are not covered under warranty.
  • Carry your mattress on it's side. This way, it is easier to handle. Only bed slightly if necessary. When storing, make sure the mattress is laid flat.
  • DO NOT remove the law label tag at the end of your mattress. This serves as an identification to establish your warranty rights. Your warranty is in void if this tag is removed.
  • DO NOT stand or jump on your mattress. This is considered abuse and is not covered under warranty.
  • DO NOT place a board between your mattress and foundation. The mattress and foundation are designing to be used in conjunction with one another and are not intended to be separated.

***PLEASE BE ADVISED: YOUR MATTRESS IS NOT FIRE-PROOF.

Your new mattress meets fire safety standards issued by the U.S. Consumer Product Safety Commission when used by itself or with a foundation specified on the federal law tag attached to the mattress. Compared to older mattresses, your new mattress will, if ignited, burn more slowly and less intensely, giving you more time to escape.

  • Donate or dispose of your old mattress to avoid a fire hazard.
  • Keep matches and lighters away from children.
  • Keep space heaters away from your bed or other flammable items. Follow all manufacturer's instructions and warnings.
  • DO NOT smoke in bed. This is a common cause of fatal fires.
  • DO NOT use candles on or around your mattress.
  • DO NOT run electrical cords under your bed or trap them agains a wall. Avoid placing lamps where they can fall on the bed.

***IN CASE OF FIRE, EXIT AND THEN CALL 911.

COVERED UNDER WARRANTY:

  • Wires that are loose, broken, or protruding the fabric.
  • Sagging or body impressions that measure 1.5" or greater, only if the mattress has always been supported by an approved foundation and used with a frame with center support that extends to the floor. Minor body impressions are expected and indicate the conforming of materials.
  • Any physical flaw in the mattress due to defects during manufacturing.

COVERED UNDER FOUNDATION WARRANTY:

  • Broken of loose support elements.
  • Support elements fracturing or coming apart
  • Broken or loose grid topSplitting of the wood frame
  • Loose, bent or defective wood beams
  • Sagging, but only if always supported by an appropriate frame with a rigid center support

NOT COVERED UNDER WARRANTY:

  • Stains, soiling or burns on the mattress fabric
  • Border rods if bent due to bending while moving
  • Structural damage caused from improper bed frame of lack of proper center support
  • Mattress damage due to an inappropriate foundation not sold at an authorized Tyndall Pedic retail center
  • Clearance and floor models that are sold as is
  • Bed height and sheet fit
  • Comfort preference due to change in firmness
  • Change in mattress size or configuration
  • Body indentations less than 1.5 inches
  • Physical damage (including but not limited to burns, cuts, tears caused by abuse or mistreatment)
  • Delivery charges / transportation fees
  • Products used for commercial use (hotels, etc.)
  • Replacement mattress (The mattress warranty is a one-time warranty. If the original mattress purchased is replaced during the duration of the warranty, the terms and remaining coverage carry over to the replacement mattress and do not restart with a new warranty period.)
  • Transportation charges for repairs or replacements
  • Any product not purchased from an authorized Tyndall Pedic Retail Center

REDEEMING YOUR WARRANTY:

  • You must be the original buyer of the mattress set, purchased from an authorized Tyndall Pedic retail center.
  • You must provide proof of purchase, such as the original store receipt.
  • The original law label on the defective product must still be attached and un-altered.

If a claim is made for mattress replacement: You must surrender the faulty product to Tyndall Pedic at time of the replacement.

If a claim is made for mattress repair: You must surrender the product, for a limited time, to Tyndall Pedic so that the product can be sent to the manufacturer for repair work. During the prorated coverage of the warranty, the buyer is responsible for the cost of any flaw/repair.

*Transportation fees not included.

Additional Limitations:

  • The manufacturer reserves the right to refuse warranty service if the product is found to be soiled, stained, in unsanitary condition, or when failure is due to causes other than defective materials or workmanship.
  • The warranty is void if the product is used for, but not limited to, commercial purposes such as hotels, operating rooms or nursing homes.
  • Full, queen and king sized bedding requires a frame with a rigid floor-to-frame or floor-to-slat center support and must have at least five legs.
  • The manufacturer reserves the right to substitute materials of equal or better quality if identical materials are not available at the time of service.

Tyndall Pedic New Generation Mattress Warranty - Download PDF.

CARING FOR YOUR TYNDALL PEDIC© NEW GENERATION MATTRESS:

COVERED UNDER WARRANTY:

COVERED UNDER FOUNDATION WARRANTY:

NOT COVERED UNDER WARRANTY:

REDEEMING YOUR WARRANTY:

If a claim is made for mattress replacement: You must surrender the faulty product to Tyndall Pedic at time of the replacement. Inspection fees may apply.*

If a claim is made for mattress repair: You must surrender the product, for a limited time, to Tyndall Pedic so that the product can be sent to the manufacturer for repair work. During the prorated coverage of the warranty, the buyer is responsible for the cost of any flaw/repair. Inspection fees may apply.*

*Transportation fees not included.

*A $75 Inspection Fee must be paid up front to cover the expenses associated with sending out an inspector to review your warranty claim. The $75 charge will be credited towards your transportation/delivery charges if your warranty claim is approved by the manufacturer.

Additional Limitations: