Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (704)889-4393 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Protection Plans:

LIFEPROOF Furniture Protection

HOW TO FILE A CLAIM FOR ACCIDENTAL DAMAGES:

Download PDF

This overview is provided for informational purposes only and is not a contract of coverage. Basic Coverage Benefits Include: Full Parts, Full Labor, NO Deductible 3 or 5 Year Plans.

Please see full Terms and Conditions for details of your plan For a full copy of your Terms and Conditions, Contact Safeware at 1-800-546-2109.

Upholstery & Leather

Wood Furniture

Your Plan Also Includes:

Zips Coverage

Up to $50 per seat cushion total coverage for the term of the plan on any of the following:

Pet Damage Coverage

For domestic household pets, coverage includes (but is not limited to) protection for the following:

*Single Incident coverage is defined as any damage or stain that is accidental in nature that is caused by a specific event. This does NOT mean that this plan is restricted to a one-time claim. Each event must be reported individually. All Accidental stains and damage must be reported within ten (10) days of accident occurrence to qualify for coverage.

WHAT IS COVERED

For Fabric, Leather, and Vinyl Upholstery:

All accidental stains including, but not limited to, those caused by: a) food and beverages b) nail polish and nail polish remover stains or damage c) human and pet body fluid stains d) ink and marking pen stains e) candle wax f) dye transfer g) paint h) bleach

Accidental Damage - Fabric (Single Incident Coverage):

a) punctures, rips, tears and burns b) pet damage c) breakage of frames, springs, sleeper and reclining mechanisms, heating and vibrating elements caused by a specific incident

For Case Goods, Wood And Other Hard Surface Furniture:

All accidental stains including, but not limited to, those caused by: a) food and beverages b) human and pet bodily fluids c) nail polish and nail polish remover stains or damage d) ink and marking pen stains e) candle wax f) paint g) bleach.

Accidental Damage - Case Goods (Single Incident Coverage):

a) nail polish remover b) liquid marks, stains or rings c) breakage d) scratches, gouges, dents or chips that penetrate the finish exposing the substrate e) cigarette burns, singes and heat marks f) for wood furniture: checking, cracking, bubbling or peeling of finish caused by a specific incident h) accidental bending or breakage of structural metal components i) breakage, chips or scratches of glass or mirrors

Manufacturer Defects:

Coverage for manufacturer defects for Your Plan begins after one (1) year from the date You purchased the Covered Product. a) separation of frame components b) structural defects to frames, warping and frame breakage/cracking c) lifting of veneers and lami-nate finishes d) loss of silvering to mirrors e) failure of integral electrical components, such as massagers and heaters f) failure of mechanisms, motors, hydraulics, and lifts.

*Single Incident coverage is defined as any damage or stain that is accidental in nature that is caused by a specific event. This does NOT mean that this plan is restricted to a one-time claim. Each event must be reported individually.

WHAT IS NOT COVERED

For a full list of items not covered, please reference the Terms and Conditions.

For Service:

In the event that a repair and/or stain removal of the Covered Product is needed, You are required to either contact your retailer or call the Safeware Solutions Center at 1-(800) 546-2109 between the hours of 8:00AM and 5:00PM Eastern Standard Time

Monday-Friday or visit my.safeware.com/lifeproof to report the need for service. All repairs and/or stain removals must be authorized by the Administrator prior to performance of service. Each event must be reported individually.

See Summary of Terms & Conditions

LIFEPROOF Protection - Adjustable Bases

This overview is provided for informational purposes only and is not a contract of coverage. Coverage Benefits Include: Full Parts, Full Labor, NO Deductible - 5 or 10 Year Plans

Please see full Terms and Conditions for details of your plan For a full copy of your Terms and Conditions, Contact Safeware at 1-800-546-2109

Adjustable Base

*Single Incident coverage is defined as any covered breakdown of the unit, and each breakdown must be reported individually. This does NOT mean that this plan is restricted to a one-time claim.

What Is Not Covered

Products not originally covered by a manufacturer’s or selling dealer’s twelve (12) month warranty; b) Product repairs that should be covered by the manufacturer’s warranty or are a result of a recall, regardless of the manufacturer’s ability to pay for such repairs; c) Cleaning; Periodic checkups; preventive maintenance; accumulation of stains, dirt, oils; d) Any and all pre-existing conditions that occur prior to the effective date of this Agreement and/or any product sold used or AS-IS, including but not limited to floor models, demonstrations models, etc.; e) Part or repairs due to normal wear and tear unless tied to a breakdown, and items normally designed to be periodically replaced by You during the life of the product, including but not limited to batteries, light bulbs; f) Abuse, misuse, mishandling; unauthorized modification or alterations to Your Covered Product; g) Failure to follow the manufacturer’s instructions; h) Loss or damage caused by war; invasion; act of foreign enemy; hostilities; civil war; rebellion; riot; strike; labor disturbance; lockout; or civil commotion; i) Incidental, consequential or secondary damages or delay in rendering ser-vice under this Plan; loss of use during the period that the Covered Product is at an authorized service center or awaiting parts; j) Any product used in a commercial setting or rental basis; k) Failures that occur outside of the 50 states of the United States of America and the District of Columbia; l) Unauthorized repairs and/or parts; m) Cost of installation, setup, diagnostic charges, removal or reinstallation of the Covered Product, except as provided herein; n) Any other loss other than a covered breakdown; o) Service where no problem can be found; noises; squeaks; Breakdowns which are not reported during the term of this Agreement; p) Any damage that occurs while item is being moved between residences or into and out of storage; or damage accrued while in storage q) Any stain or damage caused by sun fade, smoke, fire, flood or other natural disaster, insects, pests, rodents, any other animal other than traditional pets, mold; mildew; exposure to weather; lightning; windstorm; sand; dirt; hail; earth-quake; acts of God; theft, vandalism or illegal act; r) Any stain or damage caused by any third party, including any independent contractor, such as, but not limited to, plumbers, painters, movers or other service or maintenance personnel. (T) With regard to beds with air-chamber technology, Your Plan additionally excludes service events (“claims”) for conditions arising from normal wear and tear, including but not limited to, mattress cover compression, foam compression, discoloration of parts or normal body indentations. This Plan does not provide coverage for claims related to comfort preference (e.g. “The bed feels too hard/soft.”). The Plan does not provide coverage and will become void if claims are a result of damage caused by tampering with or modifications to any component including the opening of the firmness control system or remote control. Damage caused from laundering or dry cleaning the Covered Product or any part as well as damage caused by misuse or abuse, including but not limited to, stains, soil, burns, cuts, tears or spills or factors other than a Product defect are also excluded under and will void this Plan. This Plan also does not provide coverage and will become void if damage is caused by acts of nature or relating to forces outside of Our control, including but not limited to, fire, flood or lightning damage. This Plan will not cover claims caused by changes in barometric pressure. (U) With regard to adjustable beds and beds with air-chamber technology, Your Plan additionally does not apply; (a) to any damage caused by You; (b) if there has been any repair or replacement of adjustable bed parts by unauthorized personnel; (c) if the adjustable bed has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the oper-ation and maintenance procedures outlined in the document received from the manufacturer and/or this Plan; (d) to damage to mattresses or mattress fabric.

To File For Service:

In the event of a breakdown, you are required to either contact your retailer or call the Safeware Solutions Center at 1-(800) 546-2109 between the hours of 8:00AM and 5:00PM Eastern Standard Time Monday-Friday or visit my.safeware.com/lifeproof to report the need for service. All repairs must be authorized by the Administrator prior to performance of service. For a full copy of your Terms and Conditions, contact Safeware at 1-800-546-2109

See Summary of Terms & Conditions

MEGA Protect Administered by Safeware - Adjustable Bed Protection Plan:

This Agreement is not a Contract of Insurance

NOTICE: (1) THE RETAILER SELLING YOU THIS AGREEMENT MAY BE RETAINING A PORTION OF ITS SELLING PRICE. THE PURCHASE OF THIS AGREEMENT IS NOT REQUIRED TO EITHER PURCHASE YOUR PRODUCT OR TO OBTAIN FINANCING. (2) ANY PERSON WHO KNOWINGLY AND WITH INTENT TO INJURE, DEFRAUD OR DECEIVE ANY INSURER AND FILES A STATEMENT OF CLAIM OR ANY APPLICATION CONTAINING FALSE, INCOMPLETE OR MISLEADING INFORMATION IS GUILTY OF A FELONY OF THE THIRD DEGREE.

DEFINITIONS:

(1) “We”, “Us” and “Our” mean the company obligated under this Agreement, Safeware, The Insurance Agency Inc., 5700 Perimeter Drive, Suite E, Dublin, OH 43017, (800) 546‐2109 in all states except in Florida and Oklahoma where it is LYNDON SOUTHERN INSURANCE COMPANY, 10151 Deerwood Park Boulevard, Building 100, Suite 330, Jacksonville, Florida 32256 (800)888‐ 2738, and in New Mexico and Washington where it is Dealers Alliance Corporation, 3518 Riverside Drive, Upper Arlington, OH 43221 800‐282‐8913, and in Maine where it is the Selling Retailer;
(2) “You” and “Your” mean the purchaser of the Covered Product(s) and any authorized transferee/assignee of the purchaser;
(3) “Administrator” means Safeware, The Insurance Agency Inc., 5700 Perimeter Drive, Suite E, Dublin, OH 43017, (800) 546‐2109:
(4) “Selling Retailer” means the entity selling the Covered Product and this Plan;
(5) “Covered Product” means the consumer furniture item(s) or adjustable bed which You purchased concurrently with and covered by this Plan.

1) PRODUCT ELIGIBILITY:

If Your Covered Product is furniture , this Plan applies to, but is not limited to, fabric, leather, vinyl upholstery, other covers or materials, wood and other hard surface furniture purchased as new. In order to be eligible for the manufacturer defect coverage portion of the Plan, either the manufacturer’s original written warranty or a combination of the manufacturer’s original warranty and the selling dealer’s warranty must provide at least 12 months parts and labor coverage. Manufacturer defect coverage for Your Plan begins after the first 12 months. If Your Covered Product is an adjustable bed, this Plan applies to Manufacturer’s Defects as described in the Adjustable Bed section.

2) TERM:

This Plan begins on the date the Covered Product was purchase or delivery date, whichever is the latest date, and will provide service to You for a total of 3‐Years or 5‐Years if Your product is furniture; or 5-years or 10-years if Your product is an Adjustable Bed, as noted on Your sales receipt.

3) COVERAGE:

Accidental:

If Your Covered Product is furniture, the following conditions apply to You. If under the conditions listed below, the Covered Product becomes accidentally stained or damaged during normal residential use, the Administrator may, at its discretion, either send You a stain removal kit and/or engage a professional technician to service the problem at no cost to You. If the covered damage or stain cannot be resolved, the Administrator, at its discretion, will replace the affected portion or the complete item(s). Replacement items will be the same as or similar to the original item purchased, provided the price of the replacement does not exceed the Limit of Liability defined in Section 5 of this Agreement. . If an entire item of furniture is replaced, the replacement furniture is not eligible for coverage under this Plan. However, replacement of a part or piece of furniture does not end Plan coverage. Any furniture originally covered by the Plan and not replaced will remain under coverage for the remaining term of the Plan. Any replacement item is eligible to be covered with the purchase of a new Plan. Any replaced furniture under this Plan becomes the property of the Administrator. This Plan does not cover pickup, maintenance inspections, crating or delivery freight charges.

Replacement parts or furniture will be ordered for You. If We have offered to repair or replace the item originally purchased or provide a substitute item of like kind and quality at Our option and You refuse to accept such offer, You will be given a refund of the purchase price You paid for this Plan, less any claim payments previously made to you under this Plan in lieu of repair or replacement of Your item, and Your Plan will then immediately terminate.

WHAT IS COVERED

This Plan defines “Accidental” as a single, unexpected and unintentional event and does not include accumulated damage from continual or multiple events. The use of this Plan requires an explanation of where and when the accident occurred as well as a detailed description of the actual event.


MEGA Protect Administered by Safeware - Furniture Protection Plan:

As a protection, we encourage customers to purchase a supplemental warranty plan from SafeWare® called MEGA Product Protection. Tyndall Furniture & Mattress offers the option to redeem your un-used MEGA Product Protection Certificate for a 100% refund in the form of a store credit after five years.

HOW TO FILE A CLAIM FOR ACCIDENTAL DAMAGES:

Download PDF

Before you begin the process, make sure that you know the NAME, PHONE NUMBER & ADDRESS that appear on the original sales order form when you purchased your MEGA Protection Plan from Tyndall Furniture & Mattress. This information is located on your original certificate of purchase

CALL: (800)546-2109 OR VISIT: WWW.SAFEWARE.COM

Website Instructions:

Select ‘FILE A CLAIM’, fill our the required information and follow the steps presented. A representative will contact you with a response within 7-10 business days. After you have submitted your claim, a representative will instruct you how the situation will be handled. They may need to submit your claim for approval which will require some time for a response.

In most cases, the Safeware® representative will make arrangements for a third party furniture repair company to evaluate the claim. Please be diligent in scheduling your appointment to help the process move along quickly. Tyndall Furniture & Mattress is not responsible for any delivery charges associated with warranty claims.

Remember: You are eligible to receive back 100% of the protection plan amount towards a future purchase at Tyndall Furniture & Mattress, provided no claims are made during the life of the contract.

Basic Coverage Benefits Include: Full Parts, Full Labor, No Deductible - 3 or 5 Year Plans.

Upholstery & Leather:

Wood Furniture:

ZIPs Coverage. Up to $50 per seat cushion total coverage for the term of the plan on any of the following:

PET Damage Coverage. For domestic household pets, coverage includes (but is not limited to) protection for the following:

*Single incident coverage is defined as any damages or stain that is accidental in nature that is caused by a specific event. This does NOT mean that this plan is restricted to a one-time claim. Each event must be reported individually.

Please see full terms and conditions for details on your plan. For a full copy of your terms and conditions contact Safeware at (800)546-2109

What is Covered:

For fabric, leather, and vinyl upholstery all accidental stains including, but not limited to, those caused by:

Accidental Damage (Single Incident Coverage):

For case goods, wood, and other hard surface furniture, all accidental stains including, but not limited to, those caused by:

Manufacturer Defects. Coverage for manufacturer defects begins after one of the following:

What is Not Covered:

*For a full list of items not covered, please reference the terms and conditions.

Terms & Conditions for MEGA Product Protection Reimbursement

The original certificate can be redeemed after five years. You will receive 100% of the protection plan amount provided no claims are made during the life of the contract. Must be redeemed within 120 days of contract expiration. Tyndall Furniture & Mattress is not responsible for lost or stolen MPP certificates.

See Summary of Terms & Conditions