Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (704)889-4393 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

MEGA PROTECT Administered by Safeware®

Premium Protection For Your Investment - Sold by Tyndall Furniture & Mattress

BENEFITS OF MEGA PROTECT:

Exclusions apply. Please see terms and conditions for complete coverage details. Terms available by calling (800(546-2109.

UPHOLSTERY & LEATHER:

Parts, Labor, No Deductible, 3 or 5 Year Plans

Stains:

Accidental Damage:

Manufacturer Defect:

Stains and accidental damage are single incident coverages. Single incident coverage is defined as any damage or stain that is accidental in nature that is caused by a specific event. This does NOT mean that this plan is restricted to a one-time claim. Each event must be reported individually.

* Limitations apply.

Exclusions apply. Please see terms and conditions for complete coverage details. Terms available by calling (800)546-2109.

WOOD FURNITURE:

Parts, Labor, No Deductible, 3 or 5 Year Plans

Stains:

Accidental Damage:

Manufacturer Defect:

For questions or service call (800)546-2109 or visit my.safeware.com/mega

Stains and accidental damage are single incident coverages. Single incident coverage is defined as any damage or stain that is accidental in nature that is caused by a specific event. This does NOT mean that this plan is restricted to a one-time claim. Each event must be reported individually.

Exclusions apply. Please see terms and conditions for complete coverage details. Terms available by calling (800)546-2109.

SUMMARY TERMS & CONDITIONS:

FURNITURE & ADJUSTABLE BED PRODUCT PROTECTION PLAN

This agreement is not a contract of insurance.

(This summary is provided for information purposes only and is not a contract for coverage. Please see the full terms and conditions for complete coverage details.)

  1. PRODUCT ELIGIBILITY: If your covered product is furniture, this plan applies to, but is not limited to, fabric, leather, vinyl upholstery, other covers or materials, wood and other hard surface furniture purchase as new. In order to be eligible for the manufacturer defect coverage portion of the plan, either the manufacturer’s original written warranty or a combination of the manufacturer’s original warranty and the selling dealer’s warranty must provide at least 12 months parts and labor coverage. Manufacturer defect coverage for your plan begins after the first 12 months. If your covered product is an adjustable bed, this plan applies to manufacturer’s defects as described in adjustable bed section.
  2. TERM: This plan begins on the date the covered product was purchased or delivery date, whichever is the latest to date, and will provide service to you for a total of 3-years or 5-years if your product is furniture; or 5 years or 10 years if your product is an adjustable bed, as noted on your sales receipt.
  3. COVERAGE: Accidental: If you covered product is furniture, the following conditions apply to you. If under the conditions listed below, the override product becomes accidentally stained or damaged during normal residential use, the administrator may, at it’s discretion, either send you a stain removal kit and/or engage a professional technician to services the problem at no cost to you. If the covered damage or stain cannot be resolved, the administrator, at its discretion , will replace the affected portion or the complete item(s). Replacement items will be the same as or similar to the original item purchased, provided the price of the replacement does not exceed the Limit of Liability as defined in Section 5 of the agreement. If an entire item of furniture is replaced, the replacement furniture is not eligible for coverage under this plan. However, replacement of a part of piece of furniture does not end plan coverage. Any furniture originally covered by the plan and not replaced will remain under coverage for the raining term of the plan. Any replacement item is eligible to be covered with the purchase of a new plan. Any replaced furniture under this plan becomes the property of the administrator. This plan does not cover pickup,maintenance inspections, crating or delivery freight charges. Replacement parts or furniture will be ordered for you. If we have offered to repair or replace the item originally purchased or produce a substitute item of the like kind and quality at our option and you refuse to accept such offer, you will be given a refund of the purchase price that you paid for this plan, less any claim payment previously made to you under this plan in lieu of repair or replacement of your item, and your plan will then immediately terminate.

    WHAT IS COVERED: This plan defines "accidental" as a single, unexpected and unintentional event and does not include accumulated damage from continua or multiple events. The use of this plan requires an explanation of where and when the accident occurred as well as a detailed description of the actual event.

    FOR FABRIC, LEATHER AND VINYL UPHOLSTERY & RUGS: All accidental stains including, but not limited to, those caused by: a) food and beverages b) nail polish one nail polish remover stains or damage c) human and pet body fluid stains d) ink and marking pen stains e) candle wax f) dye transfer g) paint h) bleach. Accidental damage (single incident coverage): a) all pet damage b) punctures, rips, tears and burns c) breakage of frames, springs, sleeper and reclining mechanisms, heating and vibrating elements caused by a specific incident d) up to $50 per seat cushion total coverage for the term of the plan on any of the following: seam stitching that comes loose on seat cushions; damage to seat cushion zippers; loss of seat cushion foam resiliency in excess of 20%.

    FOR CASE GOODS AND OTHER HARD SURFACE FURNITURE: All accidental stains including, but not limited to those caused by: 1) food and beverages b) human and pet bodily fluids c) nail polish and nail polish remover stains or damage d) ink and marking pen stains e) candle wax f) paint g) bleach. Accidental damage (single incident coverage): a) pet damage b) nail polish remover c) liquid marks, stains or rings D) breakage e) scratches, gouges, dents or chips that penetrate the finish exposing the substrate f) cigarette burns, singes and heat marks g) checking, cracking, bubbling or peeling of finish caused by a specific incident h) accidental bending or breakage of structural metal complement i) breakage, chips or scratches of glass or mirrors.

    Manufacturer Defects: Coverage for manufacturer defects for your plan begins after one (1) year from the date you purchased the covered product. If your covered product is furniture: a) separation of frame components b) structural defects to frames, waring and frame breakage/cracking c) lifting of veneers and laminate finishes d) loss of silvering to mirrors e) failure of integral electrical components, such as massagers and heaters f) failure of mechanisms, motors, hydraulics and lifts. If your covered product is an adjustable bed: a) failure of electrical components, pumps, air chambers, motors, lift mechanisms, remotes wiring, tubing

  4. IF YOUR COVERED PRODUCT NEEDS REPAIR/STAIN REMOVAL: In the event that a repair and/or stain removal f the covered product is needed, you are required to either contact your retailer or cal us at (800) 546-2109 between the hours of 8:00AM and 6:00PM eastern standard time Monday to Friday to report the need for service. All repairs and.or stain removals must be authorized by the administrator prior to performance of service. For faster service, please have your dated proof or purchase (sales receipt that details the retailer, the purchase date, the delivery date, the plan purchased, the items covered by the plan and their purchase cost) available when you call. If the product is still covered by a manufacturer’s warranty. You may be directed to call the manufacturer prior to being referred to a service center. All repairs/stain removals must be approved before they are performed. Service will be performed during normal business hours. Do not tureen the covered product to your retailer for repair or stain removal unless so instructed by the administrator. If your plan expires during the time of an approved repair or replacement, this plan is extended until the repair or replacement has been completed. While we try to complete service as quick as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturer’s delays, unavailability of parts, shipment to a service facility, acts of God, or service scheduling delays.
  5. LIMIT OF LIABILITY: The limit of liability for you covered product under the plan is the cost of authorized repairs or replacement as determined by the administrator, with a product of similar features. In no event will the total liability for repairs, replacement or a combination of both exceed your purchase price for the covered product, excluding sales tax, diagnostic fees, delivery and installation costs. In the even that your furniture or adjustable bed requires replacement, the amount payable under this plan shall be the lesser of the purchase price of the replacement product or your purchase price for he covered product,less any repairs or replacements previously provided under this plan. Upon replacement of an entire time of furniture or adjustable bed, or when the limit of liability is reached, there is no longer any obligation for service, repair or replacement under this plan. SERVICE COSTS, TRIP CHARGES, BREAKDOWN CHARGES, INSPECTION FEES, DIAGNOSTIC FEES OR ESTIMATE. CHARGES FOR REPAIRS NOT COVERED UNDER THIS AGREEMENT ARE YOUR RESPONSIBILITY.
  6. WHAT IS NOT COVERED: (A) Products not originally covered by a manufacturer’s selling dealer’s twelve (12_ month warranty; (B) Product repairs that should be covered by the manufacturer’s warranty or are result of a recall, regardless of the manufacturer’s ability to pay for such repairs; (C) Cleaning; Periodic checkups; preventative maintenance; accumulation of stains, dirt, oils; (D) Any and all the pre-existing conditions that occur prior to the effective date of this Agreement and/or any product sold used or "AS-IS"; including but not limited to floor models, demonstration models, etc; (E) Par or repairs due to normal wear and tear unless tied to a breakdown, and items normally designed to be periodically replaced by you during the life of rat product, including but not limited to batteries, light bulbs; (F) Abuse, misuse, mishandling; unauthorized modifications or alterations to your covered product (G) Failure to follow the manufacturer’s instructions; (H) Loss or damage caused by war; invasion; act of foreign enemy; hostilities; civil war; rebellion; riot; strike; labor disturbance; lockout; or civil commotion (I) Incidental, consequential or secondary damages or delay in rendering service under this Plan; loss of use during the period that the covered product is at an authorized service center or awaiting parts; (J) Any product used in a commercial setting or rental basis; (K) Failures that occur outside of the 50 states of the United States of America and the District of Columbia; (L) Unauthorized repairs and/or parts; (M) Cost of installation, setup, diagnostic charges, removal or reinstallation of the covered product, except as provided herin; (N) Any other loss other than a covered breakdown; (O) Service where no problem can be found noises; squeaks; Breakdowns, which are not reported during the term of this agreement; (P) Any stain or damage occurring prior to or during delivery, while furniture is being moved between residences or into and out of storage, or damage accrued while in storage; (G) Any stain or damage caused by sun fade, smoke, fire, floor or other natural disaster, insects, pests, rodents, any other animal other than traditional pets, mold; mildew; exposure to weather; lightening; windstorm; sand; dirt; hail; earthquake; acts of God; theft, vandalism or illegal act; (R) Any stain or damage caused by any third party, including any independent contractor, such as, but not limited to plumbers, painters, movers or other service maintenance personnel. (S) The gradual wear and tear breakdown or cracking and peeling of leathers, bonded leathers, breathable, or any other covers or materials. (T) With regard to beds with air chamber technology, your plan additionally excludes service events ("claims") for conditions arising from normal wear and tear, including but not limited to, mattress cover compression, foam compression discoloration of parts or normal body indentations. This plan does not produce coverage of claims related to comfort preference (e.g. "The bed feels too hard/soft") The plan does not provide coverage and will become void is claims are a result of damage caused by tampering with or modifications to any component including the opening of the firmness control system or remote control. Damage caused from laundering or dry-cleaning the covered product or any part as well as damage caused by misuse or abuse, including but not limited to, stains, soil, burns, cuts, tear or spills, or factors other than a product defect are also excused under and will void this plan. This plan also does not produce coverage and will become ovoid if damage is caused by acts of nature or relating to forces outside of our control , including by not limited to fire, floor or lightening damage. This plan will not cover claims caused by changes in barometric pressure. (U) With regard to adjustable beds and beds with air chamber technology, your plan additionally does not apply; (a) to any damage caused by your; (b) if there has been any repair or replacement of adjustable bed parts by unauthorized personnel; (c) if the adjustable bed has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the operation and maintenance procedure outlined in the document received from the manufacturer and/or thespian; (d) to damage to mattresses or mattress fabric. IN NO EVENT SHALL THE COMPANY OR ANY OF THE COMPANY’S AGENTS BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER IN CONTRACT, TORT, OR NEGLIGENCE, THIS CONTRACT WILL NOT COVER LOSS OR DAMAGE, NOT SPECIFICALLY LISTED UNDER "WHAT IS COVERED."
  7. (a) Renewal: The plan is not renewable. (b) Transferability: This agreement is transferable by the original purchaser for the balance of the original extended protection period. The covered product may be registered by mailing a copy of the plan and declaration page to the administrator within 30 days of the transfer, and providing the date of new ownership, new owners name, complete address, and telephone number. The manufacturer’s warranty may not be transferable. This plan does not replace the manufacturer’s warranty and provides not coverage therein, except as noted above. (c) Territories: The agreement territory is limited to the Unites States of America, including the District of Columbia, only. It does not include Canadian or U.S. Territories including Guam, Puerto Rico, or U.S. Virgin Islands. (d) Subrogation: If we pay for a loss, we may require you to assign us your rights of recover against others. We will not pay for a loss if you impair these rights to recover. Your rights to recover from others may not be waived. You will be made whole before we retain any amount we may recover. (e) Arbitration: In the event of a disagreement between you and us concerning costs, either party may make a written demand for arbitration. This must be done within sixty (60) days after the day you filed your claim. Each part will select an arbitrator. The two (2) arbitrators will select an umpire. Each party will pay the expenses of the respective arbitrator selected. The expenses of the umpire will be shared equally. Unless both parties agree otherwise, arbitration will take place in the country and state in which you live. Local rules will apply. A majority decision will be binding. STATE VARIATIONS MAY APPLY. (f) Cancellation: You may cancel this agreement for any reason at any time. If you cancel your plan within thirty (30) days of receipt of your agreement you must first return to the selling retailer for a full refund. If you cancel after (30) days of receipt of your agreement, you must first return to the selling retailer or to the obligor should the selling retailer not be available, and you will receive a pro-rata refund based on the time expired less a twenty-five dollar ($25) cancellation fee, or ten percent (10%) of the purchase price (whichever is less), less the cost of the claims paid. We may not cancel this agreement except for fraud, material misrepresentation, or non-payment by you, or if required to do so by a regulatory authority. Notice of such cancellation will be in writing and given at least thirty (30) days prior to cancellation. If we cancel, the return premium is based upon the one hundred percent (100%) of the unearned pro-rata premium.
  8. STATE VARIATIONS APPLY.
    * The above stated text has been transcribed by a representative of Tyndall Furniture & Mattress to assist our customer experience by including this information on www.tyndallfurniture.com. The transcription was done in May 2019 and may have since be revised. To receive a current copy of the Summary of Terms & Conditions, contact Tyndall Furniture & Mattress at (803)802-7710. Tyndall Furniture & Mattress is not responsible for any of the text contained in the transcription of the Summary of Terms & Conditions and holds no liability for any misprints or typing errors.