Manufacturer Warranty

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Warranty Warning

Any opening or tampering with the control box, motors, remote or hand controls will void the warranty. Do not alter component wiring or modify the structure of the product in any way or the warranty will be voided. Only allow those AUTHORIZED to conduct repairs and/or part replacements on your adjustable bed to secure the product warranty.

Intended Use

Smart Flex Adjustable Bed Frames are intended for In-Home Residential use. Any changes, alterations, modifications or unauthorized attachments to any part of this product will void the warranty. Exceeding the recommended weight limits for this product will also void the warranty.

Warranty Claims

If a potential issue with your product arises and you wish to make a claim, you must contact Smart Flex customer service at 1-888-444-9888 to process your claim. Must keep the original sales receipt that was received from the retailer at the date of purchase along with the model number for any warranty claim.

MUST KEEP ORIGINAL RECEIPT/ INVOICE FROM YOUR RETAIL STORE AS A PROOF OF PURCHASE.

1. Warranties are non-transferable and only given to the original retail purchaser of the Smart Flex, Inc. Adjustable bed. MUST KEEP ORIGINAL RECEIPT/INVOICE FROM YOUR RETAIL STORE AS PROOF OF PURCHASE.

2. Your Smart Flex, Inc. Adjustable bed is warranted against any defects of (1) All parts of the Smart Flex Adjustable Bed for a period of 5 (Five) years; (2) The metal frame for a period of 20 years from the warranty commencement date (purchasing date). Smart Flex, Inc. will send replacement parts for any defective part to the purchaser at no cost upon notice during the first 5 years from the warranty commencement date. The purchaser may be required to return the defective part to Smart Flex, Inc.

3. Warranty shall not apply if (1) the damage is caused by the purchaser, (2) there has been any repair or replacement done by an unauthorized person, (3) the adjustable base has been mishandled through physical or electrical abuse or misuse, or operated in an improper manner that is inconsistent with the instructions outlined in the Smart Flex Adjustable Bed Base Instruction Manuals, (5) there is any costs for unnecessary service calls.

Please note: The decision to repair or replace components shall be made by Smart Flex , Inc. The repair or replacement of any part of this product should be for the sole purpose of the purchaser. Smart Flex, Inc. shall bear no liability for any special, indirect or incidental damages arising from a warranty claim or repair; or on any damage, claim or loss not covered by the terms of the Smart Flex, Inc. Adjustable Bed warranty.

Additionally: There are some states that prohibit the exclusion or limitation of incidental or consequential damages. Various states also limit the exclusion of implied warranties or the limitation on how long an implied warranty lasts, so any listed limitations or exclusions may not be applicable. The legal rights of the purchaser vary from state to state.

In Home Service

Smart Flex, Inc. has contracted with ServeCo. to provide In-Home service covered under the warranty period. During the warranty period of the Smart Flex Adjustable Bed, ServeCo. will provide In-Home service for a period of:

5 Year Full Warranty on All Parts / Labor

20 Year on Metal Frame

If a potential issue arises with your Smart Flex Adjustable Bed, you must first contact Smart Flex, Inc. with the contact information below. Smart Flex will do initial troubleshooting with the customer to determine if issue can be solved or In-Home Service is required to resolve the issue. If it is determined that In-Home service is necessary, Smart Flex will contact ServeCo., and place a service order for repair. ServeCo. will then contact the purchaser and schedule In-Home service of the Smart Flex Adjustable Bed. It is the policy of ServeCo., that once the customer has replied to schedule an appointment for In-Home service, a technician will make service visit to customer within 2 weeks of the date from which In-Home service appointment was originally scheduled to MOST zip codes. The purchaser must provide Smart Flex with a valid product serial number for claims to be honored. Serial numbers are affixed to the product itself.

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Disclaimer: The content of this web page is subject to change as a result of the manufacturer's updates to terms and conditions or requirements, changes in processes, and the availability of services or resources. Tyndall Furniture & Mattress cannot guarantee that the warranty information listed above is the most recent information from the manufacturer.