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CRAFTMASTER

Craftmaster

Manufacturer Warranty

This page provides a general summary and overview of the respective manufacturer’s warranty coverage. While Tyndall Furniture & Mattress regularly reviews and updates this Warranty Resource Library, we cannot guarantee that the information shown here reflects the most current version of a manufacturer’s warranty. For the most accurate and up-to-date details, please refer to the official warranty documentation provided by the manufacturer.

Information & Limited Warranty

Warranty Service

All claims for service must be accompanied by proof of purchase. You should contact the dealer from whom the furniture was purchased to request warranty service.
FRAME: LIMITED LIFETIME

Craftmaster® Furniture warrants to you, the original purchaser, protection against manufacturing defects in the frame. This warranty applies for the lifetime of the product, provided it remains upholstered in the original fabric and is used under normal conditions. The portion of the repair or replacement cost covered by this warranty will be prorated based on the expected lifetime of the frame within furniture industry standards.

SLEEPER MATTRESSES: 5 YEARS

Innerspring and Memory Foam mattresses are warranted to be free of defects for 5 years by the mattress manufacturer. Mattress covers are excluded from this warranty. If defects appear (under normal use and service), during the first 5 years, we will, at our option, repair or replace the mattress at no charge to the original purchaser.

MECHANISMS: 2 YEARS

Swivel rockers, swivel gliders, and sleeper mechanisms (all metal parts) are warranted to be free of defects for 2 years from the date of original purchase.

BACK CUSHIONS AND TOSS PILLOWS

1 YEAR Our back cushions are filled with 100% polyester fiber encased in a sewn ticking which contains internal bafes to help the cushion maintain its shape and comfort. Toss pillows are filled with 100% polyester fiber encased in a sewn ticking. Back pillow and toss pillow filling materials are under warranty for 1 year against the loss of resiliency.

SPRINGS: 5 YEARS

The springs are warranted for a period of 5 years from the date of original purchase against breakage and manufacturing defects under normal use and conditions.

SEAT CUSHIONS: 10 YEARS

Craftmaster® Furniture warrants to you, the original purchaser, protection against abnormal loss of resiliency of the upholstered seat cushions for 10 years from the date of original purchase, as long as the product is used under normal wear in normal conditions. Abnormal wear and abnormal loss of resiliency should not be confused normal wear and not defects. All cushions meet California flammability requirements for Technical Bulletin 117-2013. As of 6/1/2014 all foam purchased by Craftmaster® Furniture from our suppliers and used in our products does not contain fire retardant chemicals.

POWER MOTION MOTOR: 3 YEARS

Motion motors are warranted to be free of manufacturer defects for 3 years from the date of original purchase. (3year parts -1 year labor)

MECHANISMS: 3 YEARS

Mechanisms are warranted to be free of manufacturer defects for 3 years from the date of original purchase.

ELECTRICAL COMPONENTS: 1 YEAR

Wiring and switches are warranted to be free of manufacturer defects for 1 year from the date of original purchase.

FABRICS / LEATHER: 1 YEAR

Craftmaster® Furniture provides to you a warranty against defects in fabric material or workmanship for a period of one year from the original date of purchase under normal use and care. This warranty covers seam failure, fabric separation, and nap loss, but does not cover pilling, fading, dye lot variations, or damage caused by heavy soiling or abuse.

NOTE: Due to dye lot variations from fabric suppliers, Craftmaster® cannot guarantee dye lot matches unless products are purchased simultaneously

• THIS WARRANTY DOES NOT COVER FABRIC DAMAGE CAUSED BY STAIN REPELLENT CHEMICAL TREATMENTS THAT HAVE BEEN APPLIED TO THIS PRODUCT SINCE THEY CAN CAUSE DETERIORATION OF THE FABRIC BACKING, SEAM SLIPPAGE, DISCOLORATION, AND CAN DAMAGE FILLING MATERIALS.

• THIS WARRANTY WILL BE VOIDED IF EVIDENCE OF ANIMAL DAMAGE IS FOUND. RECOVERING OF THE PRODUCT WILL VOID ALL WARRANTIES.

PRODUCT CARE

For fabrics, blot up spills immediately to prevent stains. If necessary, consult your retailer or a professional cleaning service to determine appropriate cleaning needs. Vacuum regularly and rotate cushions for maximum longevity. Never expose upholstery fabric to sunlight for any lengthy period of time. Cushion and pillow care couldn't be easier. Occasionally flu , turn, and rotate them to wear evenly.

LABOR

The warranty covers reasonable and customary labor charges for the purpose of repairing or replacing warranty parts or components during warranty periods expressly provided for above. Warranty service must be performed by the authorized Craftmaster® Furniture dealer where the purchase was made. Warranty claims must be submitted with the original proof of purchase and a brief description of the defect. There are some repairs that can be made in the home and your authorized dealer will handle those repairs.

* Under the warranty, Craftmaster's® obligation is limited to repairing or replacing any part or parts (except those not covered by the warranty) that are found to be defective in material or workmanship upon examination by Craftmaster®.

* In the event of any improper use, abuse, accident, or damage after the sale, this warranty does not apply.

* This warranty does not cover pick up, inspecting, packing, or any freight or other transportation charges.

* This warranty does not cover shipping and handling damage

* Craftmaster products are designed for residential use only. Placement in a commercial property or any other excessive application voids the warranty.

EFFECTIVE DATE: 11/28/2022

Downloadable PDF

View the Craftmaster® Furniture manufacturer warranty as a printable PDF document by clicking the button below.

Download PDF

Disclaimer: The content of this web page is subject to change as a result of the manufacturer's updates to terms and conditions or requirements, changes in processes, and the availability of services or resources. Tyndall Furniture & Mattress cannot guarantee that the warranty information listed above is the most recent information from the manufacturer.

CONTENT UPDATED MARCH 2026