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General Warranty Questions

What does my furniture warranty cover?

Most manufacturer warranties cover defects in materials and workmanship, such as frame construction, springs, or internal components. Coverage varies by vendor, so we recommend reviewing your specific warranty details within our library.

What is not covered under warranty?

Warranties typically do not cover normal wear and tear, accidental damage, misuse, pet damage, or issues like fabric pilling, fading, or cushion softening over time.

Is pilling or fabric wear considered a defect?

No—pilling and fabric wear are normal results of everyday use and are not considered manufacturing defects.

How long does my warranty last?

Warranty terms vary by manufacturer and product type. Some components (like frames) may have longer coverage, while fabrics and cushions may have shorter terms

Who makes the final warranty decision?

Final determinations are made by the manufacturer based on their warranty policies. Our specialized warranty support department will oversee the process to ensure claims are handled consistently, thoroughly, and with attention to detail. By advocating for you directly, our team holds manufacturers accountable.

What is the difference between a manufacturer warranty and a protection plan?

A manufacturer warranty covers defects in workmanship, while a protection plan (such as accidental protection) may cover spills, stains, or accidental damages. To learn more about protection plans, visit the Product Protection Plan Library.

Do I need a protection plan if I already have a warranty?

Yes, we strongly recommend it. Warranties and protection plans cover different types of issues. Many customers choose both for more complete coverage to protect their investment.

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Filing a Warranty Claim

How do I file a warranty claim?

You can submit a claim through our Warranty Library by clicking the link, Submit a Warranty Claim.

What information will I need to submit my claim?

• Name and contact information
• A detailed description of the concern
• Your sales order number with the date of purchase
• The name associated with the sales order
• The name of the brand or manufacturer associated with your claim
• Photos of the issue associated with the claim

How long does it take to hear back?

Our dedicated Warranty Support team typically responds within 3–5 business days after your claim is submitted.

What happens after I submit my claim?

Our Warranty Support Team will review your claim, determine if it falls under warranty guidelines, and coordinate next steps with the manufacturer. We will be in touch with you if we need any additional information to file the claim, and we will share updates about the progress of your claim according to your unique communication preferences.

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Warranty Outcomes & Repairs

What happens after my claim is approved?

When a claim is approved, the manufacturer may offer a repair, replacement part, or other resolution based on their unique warranty guidelines. Our dedicated warranty team at Tyndall Furniture & Mattress will operate as the liaison to communicate directly with the manufacturer and schedule the repairs or replacements they’ve approved.

Can I choose a replacement or refund?

Warranty resolutions are determined by the manufacturer and typically focus on repairs or replacements. Our team will advocate to get the best possible outcome for your unique warranty claim and personal needs.

Will someone come to my home for service?

In many cases, yes. If needed, a service technician may be scheduled to inspect or repair the item in your home.

How long do repairs take?

Repair timelines vary depending on parts availability and manufacturer processes, but we will keep you informed throughout the process. Our team will tailor the amount of communication during this process based on your personal preferences. We will be glad to send text messages, emails, or call directly each time we receive updates from the manufacturer or repair service.

Why was my claim denied?

If a claim falls outside of the manufacturer’s warranty guidelines (such as normal wear or accidental damage), it may not be approved. Our team will always explain the reasoning clearly and provide guidance where possible.

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Care & Maintenance

How can I extend the life of my furniture?

Regular maintenance will help to extend the life of your furniture. Some things we might recommend would be rotating cushions regularly, not sitting in one place for too long, vacuuming upholstery, and preventing and removing pills. Following the manufacturer’s product care guidelines can help preserve your furniture’s appearance and comfort. Visit our Product Care Library for more in-depth care instructions.

Why do my cushions feel firmer or softer over time?

High-quality furniture cushions are designed to improve with time and use. The initial firmness of your cushions is a reflection of their durability, not a flaw. As your furniture breaks in, you’ll experience the ideal balance of softness, support, and long-lasting comfort that sets Tyndall apart. When your furniture is first delivered, the cushions may feel firm or even “rock solid.” This is completely normal. High-density 2.0 foam is designed to provide structured, supportive seating and will gradually soften during the natural break-in period with regular use.

How long is the break-in period for my cushions?

As you begin using your furniture, the foam will relax slightly and conform to your seating habits. This creates a more comfortable, lived-in feel while still maintaining the support needed for proper posture and longevity. The amount of time this takes is variable based on factors like regularity of use, the weight of the person sitting on the cushion, and more.

Does sunlight affect my furniture?

• LEATHER FURNITURE: Yes, prolonged exposure to direct sunlight can cause fading, discoloration or drying over time. Place leather furniture away from direct sunlight, fireplaces, heating vents, or other heat sources. Excessive heat and light can cause leather to fade, dry out, or crack. Maintaining consistent humidity levels in your home will help preserve the natural flexibility and finish of the leather.
• UPHOLSTERED FURNITURE: Yes, prolonged exposure to direct sunlight can cause fading, discoloration or drying over time. Keep upholstered furniture out of direct sunlight to help prevent fading and fabric breakdown over time. Consistent indoor humidity levels are also important, as excessive dryness or moisture can affect the durability of upholstery materials.
• WOOD FURNITURE: Yes, prolonged exposure to direct sunlight can cause fading, discoloration or drying over time. Keep wood furniture out of direct sunlight whenever possible to prevent fading, drying, or cracking. Avoid placing furniture near heat sources such as fireplaces, vents, or radiators, which can cause the wood to warp. Maintaining a consistent humidity level in your home also helps wood remain stable and prevents movement or splitting.