Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (704)889-4393 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

We’re open with updated store hours & safety precautions. LEARN MORE

August 25th, 2020

To Our Loyal Clients, Friends, and Families:

We pray that you and your loved ones are staying safe and healthy. As it is our custom, we will continue to keep our employees, our clients and our community at the heart of every decision we make. We are closely evaluating this ever-evolving situation and following guidance from public health officials and government agencies to inform all of our decisions.

As of Wednesday, July 8th, 2020 the town council of Fort Mill, SC has passed an ordinance requiring face masks inside all commercial retail stores.

What to Expect:

  • Our full staff will be wearing face masks & coverings in compliance with the ordinance passed 7/8/20 in the town of Fort Mill requiring face masks inside all commercial retail stores
  • Customers required to wear face masks in compliance with the ordinance passed 7/8/20 in the town of Fort Mill requiring face masks inside all commercial retail stores
  • Increased cleanliness
  • Routine sanitizing of all counter spaces, door handles, and anywhere regularly used by staff or customers
  • Hand sanitizing stations throughout the showroom floor
  • Monitoring and metering guest access to prevent overcrowding
  • Enforced social distancing among staff and guests
  • Signage with reminders for social distancing at entrance of showroom and throughout
  • Plexiglass shields at checkout counters
  • Marks on the floor to encourage guests to stand back at an appropriate distance
  • A limited selection of masks and gloves available for patrons who request them
  • Reservations for private showroom appointments with a dedicated sales consultant
  • Available private showroom appointments for the elderly and immune compromised

Per the Governors’ orders, our staff will remain fully compliant with social distancing and other mitigation measures to protect employees and the public. Additional precautions, such as professional disinfecting and sanitizing of our showrooms will be performed weekly to supplement our regular thorough cleaning. Our showrooms are equipped with a limited supply of masks and gloves for our patrons who request them. Our staff is require to have their temperature taken daily before performing any of their tasks. We ask that if you are experiencing any symptoms related to COVID-19, that you do not enter our showroom. In-home consultations are not available at this time.

An additional provision to protect the health and well being of our patrons, as well as those whom are elderly or at greater risk, is the new private showroom appointment program. To reserve a private appointment with a dedicated sales and design consultant. To reserve your appointment or request that your sales consultant wear gloves and a mask during your visit, reserve a private appointment here.

According to state regulations, in person work at the business site is to only be performed on the most limited basis possible to deliver the services or goods of our business. As we adapt to the ‘new normal’ for business operations, we greatly appreciate your patience and understanding.

Thank you for your continued support of our family owned and operated business.

Be Blessed,
Tyndall Furniture & Mattress Signature


INDIAN LAND LOCATION
Tyndall Furniture & Mattress

9741 Harrisburg Road
Fort Mill, SC 29707

  • Sun - CLOSED
  • Mon - 10AM-5PM
  • Tues - 10AM-5PM
  • Weds - 10AM-5PM
  • Thurs - 10AM-5PM
  • Fri - 10AM-5PM
  • Sat - 10AM-6PM

BLAKENEY
Tyndall Pedic Mattress

9941 Rea Road, Suite D.
Charlotte, NC 28277

  • Sun - CLOSED
  • Mon - 10:30AM-5PM
  • Tues - 10:30AM-5PM
  • Weds - 10:30AM-5PM
  • Thurs - 10:30AM-5PM
  • Fri - 10:30AM-5PM
  • Sat - 10:30AM-5PM

PINEVILLE LOCATION
Furniture Outlet & Mattress

208 N. Polk Street
Pineville, NC 28134

TEMPORARILY CLOSED

Are face masks or coverings required in your showroom?

As of July 8th, 2020 Tyndall Furniture & Mattress will be in full compliance with the ordinance passed by the town council of Fort Mill, SC requiring masks and facial coverings in all commercial retail stores.

What is Tyndall Furniture & Mattress doing to ensure the safety of your clients during the coronavirus (COVID-19) pandemic?

The safety of our employees, our clients and our community is our very utmost priority. Under strict orders from Governor McMaster and as well as Governor Cooper, our operations must remain in full compliance with the Centers for Disease Control and Occupational Safety and Health Administration guidance on workplace safety and prevention of disease spread. Per these orders, our staff will remain fully compliant with social distancing and other mitigation measures to protect employees and the public. Social distancing in our showrooms and among our staff is being strictly enforced. A limited number of masks and gloves are available for patrons who feel more comfortable wearing them. Regular cleaning and disinfecting takes place in all public, shared workspaces (such as our checkout counter, computers and card machine) as well as private office spaces and warehouse storage. We are offering private appointments to shop our showroom so that you can feel safe and secure. For more information, view the Coronavirus Response and Strategy page of our website.

What should I expect if I visit your showroom?

  • Increased cleanliness
  • Monitoring and metering guest access
  • Signage with reminders for social distancing at entrance of showroom and throughout
  • Plexiglass shields at checkout counter
  • Marks on the floor to encourage guests to stand back at an appropriate distance
  • A limited selection of masks and gloves available for patrons who request them
  • Reservations for private showroom appointments with a dedicated sales consultant

Are you making any special accommodations for the elderly or those who may be at greater risk?

To accommodate the elderly or those at greater risk, we are offering private showroom appointments to give our patrons the dedicated attention from one of our sales and/or design consultants. Additionally, you can specify if you need your sales consultant to wear a mask and gloves. Book your appointment any week day, Tuesday thru Sat from 9:00am to 10:00am by calling our sales manager directly. John Dixon can be reached at (980) 475-4901 or by email j.dixon@tyndallfurniture.com

I placed an order before the shelter in place, can you provide me an ETA?

First, it is important to us that you know that we are very thankful for your business and we appreciate your order. At this time, many of the manufacturers for our furniture are currently closed and plan to reopen as soon as permitted by Governor Cooper. According to the most recent information we have received, most furniture manufacturing plants are planning to reopen and begin production on May 4th, 2020. When this goes into effect, we will be in a better position to communicate with your furniture manufacturer to determine when your order will be ready to ship to our warehouse. At this time, many manufacturers are operating between 4 and 5 weeks behind schedule. This may mean that your furniture order will be delayed approximately one month from the initial estimated delivery timeline.

What is your response to negative feedback about choosing to reopen your business?

First, we would like to point out that we appreciate your concern and value your feedback. We understand the seriousness of the times we are living in as well as the guidelines provided by the Centers for Disease Control and Occupational Safety and Health Administration. We are taking every possible step to operate in full compliance to ensure the safety of our employees and patrons. Beginning April 21st, 2020 Tyndall Furniture & Mattress was deemed an essential business by Governor McMaster of South Carolina. This status is based on the very real needs of our community.

Since the beginning of the shelter in place order, we have heard several stories from people who have been impacted by the shut down that were in desperate need of mattresses and furniture. As we adapt to the new normal, it is important to note that essential industries, like housing and real estate, are still fully functioning during the pandemic. This has meant that new members of our community are moving into their homes in need of furniture and mattresses. We recognize the weight of our responsibility to serve our community in these difficult times. We hope to put an end to the stories we’ve learned of families sleeping on the floor that were unable to purchase a mattress locally.

I began a warranty claim before the shelter in place order went into effect, when will it be resolved?

First, we would like to thank you for your patience with us as we navigate these uncertain times. Secondly, we would like to apologize for any frustrations that have come from this extended waiting period while you are seeking a resolution. Due to the closures of many of our manufacturers, as well as safety related concerns about sending our technicians into client’s homes, we have elected to temporarily close our warranty support department with the goal of reopening this aspect of our business in mid-May. All warranty claims are suspended until the return of our Warranty Support Manager. We understand that this can be a source of frustration, but we assure you that as soon as we are able to help you to the fullest, we will do our absolute best to find a resolution for your concerns.

I need to file a warranty claim during the “new normal”. Can Tyndall help me?

First, we would like to thank you for your patience with us as we navigate these uncertain times. Secondly, we would like to apologize for any frustrations that have come from this extended waiting period while you are seeking a resolution. Due to the closures of many of our manufacturers, as well as safety related concerns about sending our technicians into client’s homes, we have elected to temporarily close our warranty support department with the goal of reopening this aspect of our business in mid-May. No new warranty claims can be filed until the return of our Warranty Support Manager. We understand that this can be a source of frustration, but we assure you that as soon as we are able to help you to the fullest, we will do our absolute best to find a resolution for your concerns.

How do the private showroom appointments work?

Our private showroom appointments give you an opportunity to reserve the dedicated attention from one of our sales and/or design consultants. By reserving an appointment, you are promised priority over walk-in clients and assistance within the safety of social distancing. You can book your appointment by clicking here.