Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (704)889-4393 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Do I need to flip or rotate my mattress?

Our mattresses are essentially "flip-free". This means that you won't ever need to flip your mattress because of the ingenious way it was built. We do, however, suggest that you rotate your mattress about every 2 or 3 months to help prevent indentions in any one area.

What if my mattress starts sagging?

If the indentions in your mattress exceed 1.5 inches while still under warranty it can be repaired or replaced. Remember to use the correct foundation with your mattress in order to ensure that it is properly supported. For more information on our excellent warranty, click here.

Why does my mattress look lop-sided?

If your mattress looks lop-sided, please refer to our Mattress Care page. We recommend that you rotate your mattress on a regular 2 to 3 month basis to avoid any one area from sagging or gaining indentions.

Use on a proper foundation

Tyndall Pedic Sleep Systems are sold in sets, including the mattress and the foundation/adjustable base. These forms of support have been approved by our manufacturer and tested in our sleep centers. If you make a claim under warranty, your foundation/adjustable base will be inspected to make sure it has been purchased from an authorized Tyndall Pedic retail center and designed specifically for your mattress. See warranty for details.

Use with a mattress protector

To protect your mattress, Tyndall Pedic encourages the use of an allergy resistant, stain proof, antibacterial mattress protector. Stains and external tears are not covered in the mattress warranty, therefore if your mattress is defective but is also stained WITHOUT a mattress protector or torn, it will be VOID under warranty. While the mattress should be used with a mattress protector, the protector does not have to be purchased from an authorized Tyndall Pedic retail center. See warranty for details.
Our mattress protector is removable and washable, and if it is defective, it can be replaced under its own warranty.

Keep in sanitary conditions

Our trained specialists are not authorized or required to work with products that are unsanitary. If you make a claim under warranty requesting the repair or removal of your Tyndall Pedic mattress and a trained specialist deems the environment of the mattress to be unsanitary, the mattress will be VOID under warranty, and repair or replacement is no longer required by Tyndall Pedic.

Support with a proper center support

In addition to a proper foundation/adjustable base, your mattress must be supported by a proper center support. These forms of support have been approved by our manufacturer and tested in our sleep centers. If you make a claim under warranty, your center supports will be inspected to make sure that they are designed specifically for your mattress.

Do:

  • Rotate your mattress 180° every 2 to 3 months
  • Purchase a new foundation when purchasing a new mattress.
  • Keep your bedding sanitary and clean
  • Use a proper bed frame
  • Use a proper foundation
  • Have fire near the mattress/expose the mattress to open flame
  • Smoke in bed/near the mattress
  • Stand/jump on the mattress - this is considered abuse. See warranty.
  • Use liquids on/near the mattress, the mattress fabric is not covered under warranty
  • Place a board between the foundation and the mattress
  • Bend your mattress
  • Remove the law label (in the event the mattress needs to be repaired or replaced, the original law label must be provided for proof of ownership. See warranty)
  • Use dry cleaning fluids on your mattress
  • Purchase a mattress protector to ensure the sanitation of your mattress

Do Not:

  • Have fire near the mattress/expose the mattress to open flame
  • Smoke in bed/near the mattress
  • Stand/jump on the mattress - this is considered abuse. See warranty.
  • Use liquids on/near the mattress, the mattress fabric is not covered under warranty
  • Place a board between the foundation and the mattress
  • Bend your mattress
  • Remove the law label (in the event the mattress needs to be repaired or replaced, the original law label must be provided for proof of ownership. See warranty)
  • Use dry cleaning fluids on your mattress

Suggestions:

  • Purchase a mattress protector to ensure the sanitation of your mattress