Warranty Information

Peace of Mind Guarantee

Warranty Information

Each Tyndall Pedic mattresses is backed by a Limited Warranty. In order to provide the best service for our customers, we re-invented our warranty so that it is simple, logical, and more comprehensive than coverage you would receive anywhere else. Our products are built with high expectations, and we are confident that they will exceed your expectations for 15 years to come!

15 Year Warranty

Tyndall Pedic mattresses are built with quality materials and are examined in order to ensure the duration of the product. Our mattresses are designed to perform under specific conditions that have been proven to support the life of the mattress. The mattress will be void under warranty if it is not kept under these conditions:

  1. Use on a proper foundation
  2. Use with a mattress protector
  3. Kept in sanitary conditions
  4. Supported with a proper center support

Please refer to the Mattress Care page for details about how to properly maintain your mattress and what specific instances can void your warranty.

  • Our Incredible Warranties
  • Covered Under Warranty
  • Not Covered Under Warranty
  • Making a Claim

Our incredible warranty is leading the industry in terms of inclusion and duration! During the duration of the 15-year limited coverage Tyndall Pedic will, at it’s option, replace, or repair the mattress in the event it is deemed defective due to workmanship or materials used in the original design of the product (please note that the manufacturer can choose to deny service). The warranty is only valid if the product was purchased from an authorized Tyndall Pedic retail center. Proof of purchase and original law label are required at time of claim for repair or replacement.


While each of our mattresses is built with care and integrity, not all of our mattresses have the same warranty coverage. Every mattresses is covered by a non-prorated portion of the warranty. During that portion of the coverage if you detect any defects in the mattress, we will repair or replace the mattress at no cost to you!

10-year non-prorated coverage

Applies to these select mattresses:

Genesis, iFoam 3e, iFoam 4e, Infinity, Revive

  1. During the first 10 years of the life of the mattress, Tyndall Pedic will not charge for repairs or replacement if the mattress is deemed faulty or defective.
  2. Warranty for the replacement mattress does not start over, but begins where the current standing of the original warranty left off. (i.e. If you replace the original mattress in the third year of your warranty, the replacement mattress will be under warranty for the remaining seven years).
  3. Transportation fees are not included.

15-year non-prorated coverage

Applies to these select mattresses:

Cascade, Resolution,Altitude, Heritage, Euphoria, Bastion, Equinox, Gladden, Charleston

  1. During the first 15 years of the life of the mattress, Tyndall Pedic will not charge for repairs or replacement if the mattress is deemed faulty or defective.
  2. Warranty for the replacement mattress does not start over, but begins where the current standing of the original warranty left off. (i.e. If you replace the original mattress in the third year of your warranty, the replacement mattress will be under warranty for the remaining twelve years).
  3. Transportation fees are not included.

Mattress

  • Body indentions of 1.5 inches or greater
  • Any physical flaw in the mattress, caused by the build, manufacturer or materials of the mattress

Foundation

  • Splits in the wood frame
  • Bent, loose or defective beams and/or center support rail
  • Stains, soiling or burns on mattress fabric
    • We recommend the inclusion of a mattress protector at your time of purchase. If you make a claim under warranty, and your mattress is stained and has not been used with a regulation mattress protector, it is void under warranty.
  • Border wires (these run along the perimeter of the mattress and foundation, and the warranty does not cover them if they are bent due to moving or bending of the sleep set)
  • Structural damage caused from improper bed frame or lack of proper center support
  • Mattress damage due to an inappropriate foundation
    • An inappropriate foundation includes any base, foundation or box spring not sold at an authorized Tyndall Pedic retail center, and any foundation or adjustable base that was not originally intended for the specific mattress you chose.
  • Clearance and floor models that are sold "as is"
  • Bed height
  • An apparent change in firmness (please refer to our "Peace of Mind Guarantee")
  • Body indentations of less than 1.5 inches
  • Physical damage (including but not limited to: burns, cuts, tears) caused by abuse or mistreatment of the mattress
  • Delivery Charges/Transportation fees
  • Products used for commercial use (i.e. hotels)
  • Replacement mattress
    • The mattress warranty is a one-time warranty. If the original mattress purchased is replaced during the duration of the warranty, the terms of warranty carry over to the replacement mattress and do not start over with a new 25-year period.
  • Transportation charges for repairs or replacements
  • Any product not purchased from an authorized Tyndall Pedic retail center

*Note: The use of a mattress with an inappropriate foundation voids all terms of this warranty, and diminishes the flame-resistance of the overall sleep set.

If a claim is made for mattress replacement:

The buyer is required to surrender the faulty product to Tyndall Pedic at the time of replacement.

If a claim is made for mattress repair:

The buyer is required to surrender the product, for a limited time, to Tyndall Pedic so that it may be sent back to the manufacturer for repair work. During the prorated portion of the warranty, the buyer is responsible for the cost of each individual flaw/repair.


* This policy is not in place of our "Peace of Mind Guarantee," and does not cover replacement of the mattress for the following claims: the mattress is too soft, the mattress is too firm, the mattress has minor body impressions (less than 1.5 inches on either side).

Peace of Mind Guarantee

Peace of Mind Guarantee

In the event you are not sleeping comfortably in your new mattress after your purchase, you still have options. Since the feel of your new mattress might be new to your body, we simply ask that you sleep on the mattress for at least 30 nights to ensure that your body has fully adjusted.


If for some reason you are still not sleeping comfortably after the 30 night trial, Tyndall Pedic promises to help you select another mattress, within the first 60 days from the original purchase. Tyndall Pedic would like to achieve complete happiness for every customer, which is why our "Peace of Mind Guarantee" is simple, honest, and dedicated to you.


Requires the use of a mattress protector. Does not apply to adjustable foundations, furniture, accessories, clearance items, or personal items such as mattress protectors and pillows. Void if mattress is torn, ripped, or stained. Federal law label must still be attached. If you choose to have your replacement mattress delivered, we will charge a processing fee of $149 for delivery of the new mattress and pick up of the old one. If a mattress of greater value is reselected, you must pay the difference between your original purchase price and the new. Exchanges must be towards a mattress of the same size. Not valid in the state of Tennessee. Limit one mattress exchange per customer

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About Tyndall Furniture Galleries


Tyndall Furniture Galleries features a large selection of quality living room, bedroom, dining room, home office, and entertainment furniture as well as mattresses, home decor and accessories. Tyndall Furniture Galleries has a store location in Pineville, NC and Fort Mill, SC. Tyndall Furniture Galleries serves the greater Charlotte area. If you're looking for the perfect furniture to suit your needs as well as your lifestyle, stop by one of our Tyndall Furniture Galleries locations today!


Pineville

208 North Polk Street

P.O. Box 789

Pineville, NC 28134

Phone: 704.889.4393

Fax: 704.889.2377

Hours:

Monday - Thursday: 10:00am – 7:00pm

Friday-Saturday: 10:00am - 8:00pm

Sunday: Closed

Directions

Indian Land

9741 Harrisburg Road

Indian Land, SC 29707

Phone: 803.802.7710

Fax: 803.802.7712

Hours:

Monday-Thursday: 10:00am - 7:00pm

Friday-Saturday: 10:00am - 8:00pm

Sunday: Closed

Directions

Tyndall Pedic Mattress - Blakeney

9941 Rea Road, Suite D

Charlotte, NC 28277

Phone: (704)847-6288

Fax: (704)847-8500

Hours:

Monday - Saturday: 10:00am - 7:00pm

Sunday: Closed

Directions

Tyndall Pedic Mattress- Wesley Chapel

6330 Weddington-Monroe Rd,
Ste. A3

Wesley Chapel, NC 28104

Phone: 704.843.7711

Fax: 704.843.7780

Hours:

Monday - Saturday: 10:00am – 7:00pm

Sunday: Closed

Directions

Tyndall Pedic - Hickory

2296 N. Center St.

Hickory, NC 28601

Phone: 828.838.1100

Hours:

Monday, Wednesday, Thursday, Saturday: 10:00am - 7:00pm

Tuesday & Friday: 10:00am - 5:00pm

Sunday: Closed


Directions

Customer Service

Mike Congema

803-802-7710 ext. 3225

mike@tyndallfurniture.com


Delivery Scheduling

803.802.7710 ext. 3240

Tues-Sat: 9:00am – 5:00pm